Habtam Bet Privacy Policy

Habtam Bet respects your privacy and is committed to the secure handling of personal data. This Privacy Policy explains what information we collect, why we process it, how long it may be stored, when it may be shared, and what choices may be available to you.

The policy applies when you browse the website, use its mobile version or app, register or sign in, place sports or live bets, play games or Keno, use bonuses, make deposits or withdrawals, contact support, or receive communications from Habtam Bet. We collect information needed to operate these services securely, verify eligibility, process transactions, prevent misuse, and meet applicable compliance requirements. For privacy questions or requests, use an authorized service channel listed on our Contact Us page.

Who We Are

Habtam Bet provides online betting and gaming services for eligible adult users in Ethiopia, subject to service availability, applicable Ethiopian laws and regulations, operator terms, eligibility requirements, and regional restrictions. Users should review the operator identification and current regulatory information published on About Us and License & Regulation. These pages should be checked before registration because availability and licensing or regulatory status may change.

Information We Collect

“Personal data” means information that identifies you or can reasonably be connected with you. “Processing” includes collecting, using, checking, storing, sharing, updating, and deleting that information. Depending on how you use Habtam Bet, we may process:

• Account data: name, phone number, email address, date of birth, username, account-holder information, authentication records, and password-related security data.
• Identity and verification data: identification documents, age-check results, KYC information, customer due diligence records, and information used to identify fraud or multiple accounts. KYC means “Know Your Customer”, a process used to confirm identity and eligibility.
• Transaction data: deposits, withdrawals, payment method references, payment authorization status, balances, processing records, transaction limits, and bonus activity. Full payment credentials may be handled directly by an authorized payment provider where applicable.
• Betting and gaming data: selections, odds, stakes, results, winnings, live betting activity, Keno activity, game sessions, and account adjustments.
• Technical data: IP address, device and browser type, operating system, app version, language settings, cookies, security events, and log files.
• Communication data: support messages, complaints, emails, call information, chat logs, and records of the complaint-handling procedure.
• Responsible gaming data: deposit or betting limits, self-exclusion requests, risk indicators, account restrictions, and related support records.

Habtam Bet should collect only information reasonably needed for lawful, operational, security, payment, responsible betting, and regulatory purposes. Please do not send unnecessary sensitive information through chat, email, or other support channels.

How We Use Personal Data

Habtam Bet personal data may be used to create and manage an account, confirm age and identity, provide secure login, process deposits and withdrawals, settle bets and winnings, apply valid bonuses, and maintain an accurate record of transactions. For example, account, identity, and payment records may be compared when reviewing a withdrawal request.

Information may also be used to detect fraud, unauthorized access, multiple accounts, payment abuse, bonus abuse, suspicious betting patterns, or breaches of platform rules. Technical and session information can help investigate failed sign-ins, protect Habtam Bet account security, improve mobile performance, correct errors, and understand how website or app functions are used.

We may use contact details to send essential notices about security, payments, account restrictions, service changes, or updated terms. Marketing communications are sent only where permitted under applicable requirements, with an opt-out method where required. Data may also be processed for accounting, tax, anti-money-laundering, dispute resolution, licensing, legal, and regulatory duties, and to support responsible betting measures.

Lawful Reasons for Processing

Depending on the activity and applicable legal framework, processing may be necessary to provide requested services, perform the operator’s agreement with the user, comply with a legal or regulatory obligation, protect users and the platform, prevent fraud, establish or respond to legal claims, or pursue a legitimate operational or security purpose. Consent may be requested where it is required, such as for certain optional communications or technologies.

The precise lawful reason can depend on the type of information, the service used, and applicable Ethiopian laws and regulations. Nothing in this policy should be read as an unsupported claim of approval by a competent authority.

Cookies and Similar Technologies

Cookies are small files stored on a browser or device. Habtam Bet and approved service providers may use cookies or similar technologies to keep sessions active, protect accounts, remember preferences, analyse traffic, diagnose performance problems, and measure marketing where allowed. Some cookies are essential for login or security, while optional cookies may be controlled through available settings. See the Cookie Policy for further information.

When Data May Be Shared

Habtam Bet does not sell personal data as a product. Information may be shared when necessary with payment processors, identity verification and KYC providers, hosting or cloud infrastructure providers, analytics and security tools, customer support systems, professional advisers, and other contracted service providers.

Data may also be disclosed to regulators, law enforcement bodies, courts, or another competent authority where legally required or reasonably necessary to respond to a valid official request. Third-party access should be limited to the relevant purpose, subject to contractual, confidentiality, security, and compliance requirements where appropriate.

International Data Transfers

Some technical or professional service providers may process information outside Ethiopia. Where international processing occurs, transfers must be handled in accordance with applicable legal requirements and with suitable contractual, organisational, or technical safeguards. Provider locations should not be assumed unless confirmed in current official information.

Storage and Retention

Personal data is kept only for as long as reasonably necessary for account operation and the purpose for which it was collected. Some records may be retained after account closure to meet financial, accounting, anti-fraud, responsible gaming, legal, security, dispute resolution, or regulatory requirements.

Retention periods may differ by record type. A payment record, self-exclusion record, or identity verification result may need to be kept longer than an ordinary website log. When information is no longer required, it should be securely deleted or anonymised in accordance with internal procedures and applicable requirements.

Security Measures

We use reasonable technical and organisational measures intended to protect personal data. Depending on the system, these may include encryption where appropriate, access controls, secure authentication, monitoring, backups, fraud detection, staff confidentiality duties, and procedures for investigating security incidents. No website, app, or transmission method can be guaranteed to be completely secure.

Users also have an important role. Access the Habtam Bet login only through the official domain or authorized app channel, use a strong and unique password, keep verification codes private, sign out on shared devices, and report unfamiliar transactions or account changes promptly. Habtam Bet support should never be treated as authorized to request your password.

Your Privacy Rights

Subject to applicable data protection and privacy rules, you may have the right to ask whether your information is processed and to request access, correction, deletion, restriction, objection, or further information about its use. You may also be able to withdraw consent for future processing where consent is the relevant basis.

To make a request, follow the authorized channel on Contact Us. For account protection, Habtam Bet may need to verify your identity before responding. A request may be limited or refused where records must be retained for legal, financial, fraud-prevention, security, responsible gaming, or regulatory reasons. You may also submit a complaint through the published complaint-handling procedure or to a competent authority where applicable.

Age Restrictions and Children’s Data

Habtam Bet services are intended only for users who meet the applicable adult age and eligibility requirements. The platform must not knowingly provide betting services to underage users. Age or identity checks may therefore be required during registration, account review, or withdrawal.

If a parent, guardian, or user believes that information relating to an underage person has been submitted, support should be contacted promptly. Further rules are provided in the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Habtam Bet may process betting activity, deposits, limits, self-exclusion requests, support contacts, and risk indicators to apply responsible betting measures and platform restrictions. This information may be used to enforce a deposit limit, prevent access during self-exclusion, review concerning account behaviour, or meet compliance requirements. Read the Responsible Gaming information before using betting products.

Terms, Bonuses, and Payments

This policy works together with the Terms and Conditions, bonus rules, payment checks, withdrawal procedures, and anti-fraud controls. A bonus claim may create records showing eligibility, activation, wagering progress, and expiry. A deposit or withdrawal may require payment authorization, identity verification, review of transaction limits, and confirmation that the payment method belongs to the account holder.

Before registering or making a transaction, use this recommended review:

1. Step 1: Confirm the official domain, operator identification, eligibility requirements, and available support channel.
2. Step 2: Read the privacy, payment, bonus, age restriction, and responsible gaming rules, including disclosed limits, fees, processing times, and verification requirements.
3. Step 3: Provide accurate information, prepare only the identification requested through a secure authorized channel, and keep a record of important transactions and support references.

In a typical user scenario, fewer registration steps may be convenient, but transparency of terms, secure mobile access, clear KYC requirements, disclosed payment limits, and reliable support channels are more important privacy and consumer-protection criteria than speed alone.

Updates to This Policy

Habtam Bet may update this Privacy Policy when services, technology, security practices, legal requirements, or data processing activities change. The revised version will be published on this page. Users should review it periodically, especially before registering, submitting identity documents, using a new payment method, or returning after a significant period.